FUNERAL DIRECTORS RECOGNISED FOR CARE AT COUNTY AWARDS

Aubrey Kirkham and family receiving the Customer Service Award

A family-run firm of funeral directors is celebrating after securing a prestigious accolade for its ongoing commitment and dedication to customer care.  

Aubrey Kirkham Funeral Directors was crowned the overall winner in the Customer Service categoryat the Shropshire Business Awards, an annual celebration that recognises the best businesses in the county.  

The category was open to companies in the region that demonstrate high levels of customer service and go ‘the extra mile’, and Aubrey Kirkham Funeral Directors attained the honour after repeatedly exceeding its customer’s expectations and ensuring high-levels of customer satisfaction, a result of its ongoing commitment to training and development. 

Aubrey Kirkham, Director of the firm, explained: “We’re absolutely delighted to have been recognised at the Shropshire Business Awards. We were up against a diverse range of fantastic businesses, so to win the award was an absolute honour, particularly as part of an industry where care and support is so highly regarded and important.”

The firm’s customer service was evidenced through the positive feedback received as part of its annual customer survey which highlighted an impressive 100% satisfaction rate and the introduction of new services, such as the Expression of Wishes form which was designed to remove the pressure of second-guessing a loved one’s wishes on their passing.

“We care passionately about our business and pride ourselves in constantly developing new initiatives to help support families through what can be a very difficult time,” Aubrey added.

The award –win was hot-on-the-heels of another success for the firm, which saw it obtain the Gold accolade at the Mayor of Shrewsbury awards, as well as the Overall Winner in the Courtesy category at the same ceremony. 

Founded at the turn of the century, Aubrey Kirkham Funeral Directors saw the culmination of Aubrey’s 30-year vision to run a respectful and esteemed funeral service. The firm has introduced a number of dedicated initiatives, including access to support DVDs from internationally-renowned grief counsellors, as well as launching its Expression of Wishes form to give people the opportunity to make a note of things that are important to them, helping their families arrange the perfect ceremony.

 


 

LOCAL FIRM AWARDED GOLD AT GLITTERING CEREMONY

Aubrey Kirkham, Ann-Kirkham, Leanne Garvey and the Mayor of Shrewsbury

A family-run firm of funeral directors is celebrating success after receiving recognition from the Mayor of Shrewsbury for its commitment to the community, and picking up two prestigious awards at the town’s annual evening ceremony. 

Aubrey Kirkham Funeral Directors was awarded Gold, as well as crowned Overall Winner in 2014’s brand new Courtesy category, as part of the annual Mayor of Shrewsbury awards which took place on Wednesday 7th May 2014. 

The event saw a wide of businesses and individuals from across Shropshire come together to recognise and celebrate achievements, as well as collect accolades for their services to the town and the wider community, and the firm’s recognition has also been praised by the town’s MP. 

“We’re absolutely delighted with the results of this year’s awards,” explained Aubrey Kirkham, Director of Aubrey Kirkham Funeral Directors. “We care passionately about our business and do everything in our power to assist families in the area who have suffered a loss. We see this as a genuine and important part of our role, so to be nominated was a delight and to actually win one of just five Gold Awards presented, as well as be selected as the Overall Winner, was a truly humbling experience. ” 

The firm’s courtesy was evidenced in its ongoing staff training and development, the introduction of new services committed to supporting families who have suffered a loss, as well as its investment to take on an eyesore building previously devastated by fire, with works already well underway at London Road to transform it into purpose-designed chapel of rest for families across the area.

Daniel Kawczynski MP for Shrewsbury and Atcham, added: “This is immensely deserved for the hard work and superb service that Aubrey and his staff provide not only Shrewsbury but the surrounding communities in Shropshire and Wales. The purpose behind the Mayor’s Awards is to recognise the unsung heroes whose achievements have benefitted the town, which I feel fits him and his team to a tee. I’d like to thank him for his commitment and dedication in building up a business that offers a service Shrewsbury can be most proud of.”

Founded at the turn of the century, Aubrey Kirkham Funeral Directors saw the culmination of Aubrey’s 30-year vision to run a respectful and esteemed funeral service. The firm has introduced a number of dedicated initiatives, including access to support DVDs from internationally-renowned grief counsellors, as well as launching its Expression of Wishes form to give people the opportunity to make a note of things that are important to them, helping their families arrange the perfect ceremony.

 


 

The reading of a verse, poem, or piece of text can be one of the most special and memorable parts of a funeral service, but finding the right words can be really tough, particularly with the pressure of it forming part of the final farewell. Most services can include between two and four readings and each can serve to celebrate the life of loved ones, mourn their passing, or bring solace to the grieving.

Many find it difficult to express their grief through words, but there are a staggering selection of beautiful readings and poems that can help you describe your emotions eloquently, and these can be found across your own bookshelf, library, or on the internet. Start by considering what you’d like to convey and how long you’d like the reading to be, then consider the style – would you prefer something more formal, or more accessible? Once you have a clearer idea of what would suit, why not spend some time looking through a poetry book or two for anything which captures the emotion of the occasion, or search online for core words or phrases, or even interests of your loved one.

Alternatively you may choose something more personal. Maybe your loved one had a favourite poem or even deep and meaningful lyrics from their favourite song. Whatever you choose, chat it through with those closest to you and to your loved one, and send a copy to whomever you’ve chosen to arrange the service so that they can ensure that it’s added to any Order of Service. And if you’re still struggling, give your funeral director a call and ask for a little guidance – they are likely to know of some perfect verses for you to consider.

 


 

 

Aubrey Kirkham - Silver Award Winning Funeral Directors, Shrewsbury, Shropshire

 

It was Lucky 13 for Shrewsbury based Funeral Directors AUBREY KIRKHAM FUNERAL DIRECTORS of Frankwell Island in Shrewsbury.

On Thursday 13th,  The Shrewsbury Town Council, Mayor’s Award for Businesses awarded them the Silver Award for business development, Staff Training, Job Creation and the highest levels of Customer Satisfaction and Care, in their area. The judges said “This company continually deliver, perhaps the highest levels of care to families at the time of distress, and it seems that they have through their attitude to training, staff selection and sensitive approach to the needs of bereaved families, found the right way to help people cope”. The judges said “We are so impressed”.
 
Aubrey Kirkham Funeral Directors were established at the turn of the Century by husband and wife team Ann and Aubrey Kirkham and their eldest daughter Leanne who was presented with her Diploma in Funeral Directing the very following day, at Windsor. The Diploma, is set and run by The National Association for the industry and is only awarded to a handful of students annually. Leanne said “The course was intensive but being involved in our family business, helped me to achieve the status”. It now means that Leanne is a qualified Lady Funeral Director , something she and her parents are proud of, and which should give reassurance to every family selecting this prized family firm to help them through one of life’s most difficult times.
 
The business which has its funeral homes in Shrewsbury, Four Crosses,   Near Oswestry and the Welshpool borderlands, is proud of its links with Shrewsbury and its Floral excellence. Aubrey’s father in law was the television presenter   Percy Thrower who was also Shrewsbury Parks Superintendent from 1946 with Television, Books and the family garden centre named after him, and Aubrey too is the Past Chairman and Vice President of the Shrewsbury Flower Show, held each August in the Town.
 
Ann is also continuing to keep the “green Fingered” approach as she opened her Funeral Flower Studios, this week, where Funeral Flowers are a speciality along with floral arrangements for other occasions. The Studio, in a former Coach House has been converted to allow for demonstration evenings and events for groups to enjoy the creation of Floral Excellence. Ann said “this is a wonderful opportunity for the Thrower name to continue to be linked with flowers and entertainment, and I am so pleased just how busy we have become in such a short time.”
 
The Mayor of Shrewsbury, Business and Community Awards, of which 2010 is the first year of presentation ,recognised standards of Care, Support of Shrewsbury Town’s Floral Excellence and the Training, Development and Recruitment of Staff. It was said in the Judges opinion, “This medium sized family firm are recognised for their standards setting approach to this delicate industry, and the fact that they are members of their Industry Associations which meant a great deal to us”.
 
The Awards ceremony was held at Shrewsbury Guild Hall which was attended by around two hundred local people, and of course Aubrey Kirkham Funeral Directors have been Award Winners in the Shropshire Chamber of Commerce/Shropshire Star Business of the Year Awards in 2005 and 2009, Aubrey went on to say “We shall need a larger Trophy Cabinet, but it is really nice for us and reassuring  to the families we serve to know that we always Deliver a Superior Standard of Care.

 


 

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